Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the address labeled on the package, contact our customer service for exact returning address.

Customer service Email:support@relaymall.com

Thank you for choosing Hong Kong Red Leaf Valley Trading Limited for your shipping needs. This Shipping Policy outlines the terms and conditions governing the shipment of goods through our company. By using our services, you agree to comply with these policies.

1. Shipment Processing Time:

We strive to process and dispatch orders promptly. After your order has been placed and payment has been verified, it will generally take between 1 to 3 business days to process and prepare your shipment for delivery.

2. Shipping Methods:

We offer global shipping to various destinations. Our standard shipping method involves using reliable international courier services. Estimated delivery times range between 5 to 12 business days, depending on the destination and any potential customs processing.

3. Shipping Rates:

Shipping rates are calculated based on the destination, weight, and dimensions of your order. The final shipping cost will be displayed during the checkout process. Please note that any applicable duties, taxes, or customs fees are the responsibility of the recipient.

4. Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the courier's tracking system.

5. International Customs and Duties:

Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country's authorities. These charges are beyond our control and are the responsibility of the recipient. It is recommended to check with your local customs office for more information about potential charges.

6. Address Accuracy:

It is crucial to provide accurate shipping information during the checkout process. We are not responsible for delays or additional costs incurred due to inaccurate or incomplete address details provided by the customer.

7. Delivery Issues:

While we make every effort to ensure timely and accurate deliveries, we cannot guarantee delivery times in cases of unforeseen circumstances such as weather delays, customs processing, or other external factors beyond our control.

8. Returns and Exchanges:

For information regarding returns and exchanges, please refer to our Returns Policy on our website or contact our customer support at support@relaymall.com.

9. Contact Information:

If you have any questions, concerns, or inquiries regarding your shipment, please feel free to contact us at:

Phone: +1 312-273-8380

Email: support@relaymall.com

10. Updates to Shipping Policy:

This Shipping Policy is subject to change without notice. Please refer to the most recent version on our website for the latest information.

By using our shipping services, you acknowledge and agree to the terms outlined in this Shipping Policy. Thank you for choosing Hong Kong Red Leaf Valley Trading Limited for your shipping needs.